Insights
Turn support conversations into a strategic advantage
The Isara Insights Dashboard is your gateway to powerful, AI-driven analytics that transform customer conversations into actionable intelligence. Designed for support teams, it provides a seamless way to explore historical data, track key performance metrics, and uncover hidden trends.
With intuitive visualizations and real-time insights, you can enhance customer satisfaction and optimize support operations—all from one central platform. From monitoring customer sentiment to identifying upsell opportunities and reducing churn, Isara provides the intelligence you need to make smarter, data-driven decisions—all in one place.
Customer Temperature Over Time
Understanding customer sentiment trends is key to improving long-term satisfaction.
Isara’s Customer Temperature Chart tracks the emotional tone of customer interactions over time, categorizing them from “Cool” (positive) to “Hot” (high dissatisfaction). The system enables teams to analyze temperature variations, identify trends, and detect spikes in hot temperature.
By monitoring sentiment shifts over time, teams can better understand long-term patterns in customer satisfaction and take proactive steps to mitigate potential churn risks.
Customer Satisfaction Index
Traditional CSAT scores capture only a fraction of customer sentiment, often missing the voices of those who don’t respond to surveys.
Isara’s Customer Satisfaction Index offers a comprehensive view by analyzing the tone, language, and engagement patterns of all interactions. This AI-driven approach delivers a more accurate representation of overall satisfaction, helping businesses identify areas for improvement and strengthen customer relationships based on real engagement, not just survey responses.
Churn Insights
Losing customers is costly, but with Churn Insights, businesses can take proactive steps to retain them.
Isara analyzes past conversations to identify warning signs of churn, such as repeated frustrations or declining engagement. The system calculates churn probability, highlights at-risk customers, and even estimates potential revenue impact. With these insights, teams can take targeted action to re-engage customers, address concerns, and strengthen long-term loyalty.
Note: This feature requires additional data to activate. Contact support@isara.ai to enable it.
Alerts and Escalations Insights
Customer escalations can be costly and damaging to your business. Isara’s Alerts and Escalations Insights feature helps teams analyze historical escalation trends to find long-term solutions that prevent repeat issues.
By examining patterns in escalations, businesses can uncover root causes, optimize support processes, and implement strategic fixes to reduce future escalations. This proactive approach enhances customer satisfaction and ensures a smoother support experience.
