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From Producer to Director
Florian Baptiste 20/05/2026 Florian Baptiste 20/05/2026

From Producer to Director

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Agent Intelligence is live
Florian Baptiste 14/05/2026 Florian Baptiste 14/05/2026

Agent Intelligence is live

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Jon Vaughan 07/05/2026 Jon Vaughan 07/05/2026

Why Your AI Support Agent Replies in the Wrong Language (and What to Do About It)

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The End of AI Slop: How Isara Keeps Synthetic AI Interactions High Signal
Florian Baptiste 07/05/2026 Florian Baptiste 07/05/2026

The End of AI Slop: How Isara Keeps Synthetic AI Interactions High Signal

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The "DoubleVerify" for AI
Florian Baptiste 29/04/2026 Florian Baptiste 29/04/2026

The "DoubleVerify" for AI

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Isara is Now on the Freshdesk Marketplace
Florian Baptiste 22/04/2026 Florian Baptiste 22/04/2026

Isara is Now on the Freshdesk Marketplace

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The CCO’s New Toolkit
Florian Baptiste 13/04/2026 Florian Baptiste 13/04/2026

The CCO’s New Toolkit

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FCA Consumer Duty in the Age of Agents
Florian Baptiste 08/04/2026 Florian Baptiste 08/04/2026

FCA Consumer Duty in the Age of Agents

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The Self-Certification Trap
Florian Baptiste 01/04/2026 Florian Baptiste 01/04/2026

The Self-Certification Trap

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Beyond the Prompt: Auditing AI Compliance in Real-Time
Florian Baptiste 30/03/2026 Florian Baptiste 30/03/2026

Beyond the Prompt: Auditing AI Compliance in Real-Time

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Training Your Silicon Team: Using Isara to Refine AI Logic
Florian Baptiste 25/03/2026 Florian Baptiste 25/03/2026

Training Your Silicon Team: Using Isara to Refine AI Logic

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The "Silent Churn" Killer: Spotting AI Friction Before It Escalates
Florian Baptiste 18/03/2026 Florian Baptiste 18/03/2026

The "Silent Churn" Killer: Spotting AI Friction Before It Escalates

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Who’s Monitoring the Monitor? The Rise of AI Oversight
Florian Baptiste 10/03/2026 Florian Baptiste 10/03/2026

Who’s Monitoring the Monitor? The Rise of AI Oversight

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AI Support Agent Performance: Data From Isara Reveals the Hidden Skill Gap
Jon Vaughan 05/03/2026 Jon Vaughan 05/03/2026

AI Support Agent Performance: Data From Isara Reveals the Hidden Skill Gap

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The hidden risk of AI in customer conversations is not the mistake, it is the silence after
Florian Baptiste 25/02/2026 Florian Baptiste 25/02/2026

The hidden risk of AI in customer conversations is not the mistake, it is the silence after

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A simple weekly AI review is usually more powerful than complex monitoring
Florian Baptiste 23/02/2026 Florian Baptiste 23/02/2026

A simple weekly AI review is usually more powerful than complex monitoring

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Trust in AI agents comes from predictable outcomes, not impressive demos
Florian Baptiste 18/02/2026 Florian Baptiste 18/02/2026

Trust in AI agents comes from predictable outcomes, not impressive demos

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The quiet ways AI agents fail in real support conversations
Florian Baptiste 12/02/2026 Florian Baptiste 12/02/2026

The quiet ways AI agents fail in real support conversations

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Containment vs deflection: when your AI agent looks good but customers still come back
Florian Baptiste 10/02/2026 Florian Baptiste 10/02/2026

Containment vs deflection: when your AI agent looks good but customers still come back

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Churn hiding in your inbox: spotting risk signals inside everyday support conversations
Florian Baptiste 02/02/2026 Florian Baptiste 02/02/2026

Churn hiding in your inbox: spotting risk signals inside everyday support conversations

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