Your platform handles support.Isara protects revenue.
Customers tell you they're leaving. Just not in so many words.
Isara reads every conversation your customers have with your team and your bots. It spots the customers about to leave, the bot answers that put people off and the problems that keep coming back. Then it tells whoever looks after that customer why.
Customers used to click.Now they ask.
Your CS platform counts clicks.
And there are fewer every month, as customers ask a chatbot or an AI assistant instead of clicking around your product.
Your helpdesk closes tickets.
One at a time, each marked solved. The pattern across them, three people at one customer with the same problem, never shows.
The real story is in what they say.
Questions, workarounds, the quiet request to export their data. Isara reads all of it, whether they talked to your team or your bot.
From conversations to customers kept.
Connect in ten minutes
Read-only to Zendesk, Intercom, HubSpot, Gorgias or Freshdesk. No engineering.
See it on your own data
Within 24 hours, Isara shows you what it would have caught in your past conversations.
Hear about it in time
When a customer looks likely to leave, whoever looks after them hears why, with the conversations behind it.
Show what you saved
Customers flagged, calls made, revenue kept. A number support can take to the board.
Deflected isn't the same as kept.
Support bots are scored on tickets closed and contacts deflected, so a customer who gives up counts as a win. Nobody on the retention side sees it until renewal. Isara reads the conversations your bot closed and shows you the customers it quietly let down, so your AI saves money without costing you customers.
More than 20 million customer conversations read so far.
“The alerts and churn risk assessments give us visibility into challenging interactions we would not otherwise see. ”
No new dashboard to check.Isara tells whoever looks after the customer, and says why.
Your CS platform measures what customers do. Isara understands what they say.
Last year's lost customers were telling you.See what they said.
Connect your helpdesk read-only. Within 24 hours Isara shows you the customers who were showing warning signs in your past conversations. You know who left and who your team saved, so you can judge it yourself. Then it shows you who's at risk now.
Questions you might have
We already have too many tools and dashboards.
Isara isn't another screen to check. It tells whoever looks after the customer what's wrong and why, in Slack, email or your CRM.
How do I know it works?
Test it on your own data. You know who left and who stayed, so you can judge Isara yourself.
Our data is a mess.
Conversations stay accurate when CRM fields and knowledge bases don't. That's why Isara reads them.
We already have a CS platform.
Keep it. It measures what customers do. Isara understands what they say, to your team and to your bots, and works out why a customer might leave.
Doesn't our helpdesk already do this?
Your helpdesk is built to handle support. Isara does a different job: spotting the customers you might lose, across every system you use. If you'd like to compare, we'll run both on the same conversations.
Our bot's numbers look great.
They may well be. Resolution rate counts closed conversations, not kept customers. Isara checks the conversations your bot closed for customers who gave up, so you keep the savings and the customers.
We're in the middle of an AI rollout.
A good time to start. We'll measure where you are now and give you a list of what to fix, privately, so the rollout lands.
Enterprise-ready, privacy-first.
Read-only access to your conversations. We’re built to reduce your compliance risk, not add to it.
See what your customers were telling you.
Free test on your own data. Read-only. Results in 24 hours.