Hear about it in time.Without watching a dashboard.
Isara reads every conversation as it happens and tells whoever looks after the customer, by email, Slack or your CRM, when something needs them. For the patterns, it writes the report for you.
Isara decides what matters. You decide who hears.
Needs a person now
A customer who is deeply unhappy, escalated with what happened and what is at stake, so whoever picks it up arrives informed.
Heading the wrong way
A relationship slipping before anyone says so out loud.
Disengaging
A customer who has stopped replying, given up on the bot, or not come back.
Something spreading
A topic suddenly driving unhappiness, so you can tell a bad day from a fire spreading across your customers.
The right alert, to the right person, where they already work.
Rules decide who hears.
Route by severity, satisfaction, frustration, legal risk or customer. One rule per condition, so it stays easy to read.
Email, Slack or your CRM.
Alerts go to distribution lists, or into your CRM as part of setup. Change a list once and every rule using it updates.
Every alert explains itself.
What happened, why it matters and the conversation behind it, so nobody has to go digging.
Ask once.Isara writes the report every week.
In your own words.
Write the question as you would ask a colleague. Isara answers it daily, weekly or monthly, over anything from the last day to the last 90.
Backed by the conversations.
Every point cites the conversations behind it, so the report holds up when someone asks "says who?".
Or start from a template.
A daily briefing, a Monday-morning weekly digest, the week's topics and pain points, or a monthly agent coaching report.
Questions you might have
Is there a dashboard too?
Yes, if you want to look. Pulse shows a live view of the last 48 hours across every conversation, human or AI. But the point is that you should not need to watch it.
Will we get flooded with alerts?
Not unless you ask for it. Isara decides what counts as worth an alert; your rules narrow it down to the conversations and customers you care about. Start narrow and widen it.
Does it cover conversations with our bot?
Yes. Isara reads every conversation, whether a person or a bot is on the other side.
Can we send alerts to our CRM?
Yes. Email and Slack work out of the box, and we set up delivery into your CRM with you, for example as a task on the customer's record.
See what Isara would have flagged in your own conversations.
Free test on your own data. Read-only. Results in 24 hours.