The AI insights engine that turns your helpdesk into a proactive force for growth, not just support..
Your helpdesk platform knows more than it says.
Isara taps into every conversation to surface actionable insights—helping your support team work smarter, prevent churn, and unlock new growth opportunities. All in real time, without extra effort from your team.
🚨 Detect Critical Issues: Spot frustration and escalate before it’s too late.
📊 Uncover Hidden Trends: Analyze themes, sentiment, and ticket drivers—no tags needed.
📚 Improve Self-Service: Get smart documentation suggestions from real customer questions.
🧑🏫 Coach with Confidence: Score agent performance based on complexity and outcomes.
📈 Find Upsell Signals: Surface expansion opportunities hidden in conversations.
The Problems
Hidden Issues Lead to Reactive Support
Support teams often miss early signs of customer frustration or churn risk. Without real-time alerts and sentiment tracking, teams stay reactive—responding to complaints instead of preventing them.
Fragmented Analytics Slow Down Decision-Making
Support leaders juggle tools like Intercom and Zendesk, but these platforms lack unified, AI-powered analytics. Without a clear view across live chat, chatbot interactions, and tickets, identifying trends and root causes becomes slow and error-prone.
Self-Service Content Stays Outdated
Documentation gaps go unnoticed until tickets pile up. Without proactive recommendations, support content becomes stale, leading to unnecessary tickets and frustrated users.
Root Causes Stay Buried in Conversations
It’s hard to pinpoint why certain issues keep recurring. With no automated clustering or trend detection, valuable insights stay hidden in transcripts and tags.
What Isara can do for you
Isara helps support teams stay ahead by analyzing every conversation to spot frustration, churn risks, and upsell opportunities. It surfaces recurring issues and recommends updates to docs, UX, or code—turning support insights into action.
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Automatically detect frustrated customers and high-risk conversations, so your team can intervene early.
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Track sentiment in real time across all conversations to identify frustrated accounts, monitor how customer temperature evolves over time, and pinpoint areas of concern like billing, access, or technical issues.
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Analyze every live chat, ticket, and chatbot exchange to surface emerging issues and themes in real time.
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Isara flags documentation gaps and suggests updates based on real customer questions—reducing repetitive tickets.
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See which issues are resolved proactively and where your team could be more responsive.
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Connect effortlessly with your existing support stack through our integration ecosystem, requiring no disruption to your current workflows or technology infrastructure.
Why Are We Different?
Real-Time, Conversation-Level Intelligence
Isara offers real-time analysis of customer support interactions, enabling teams to identify signs of customer dissatisfaction and potential issues as they emerge. This proactive approach allows for swift intervention before problems escalate.
Customer-Centric Metrics Beyond CSAT and NPS
Isara goes beyond traditional CSAT and NPS metrics by analyzing every conversation to provide deep insights into conversation quality and customer sentiment. This comprehensive approach offers a more nuanced understanding of customer satisfaction.
Proactive Issue Detection and Resolution
Unlike traditional analytics tools that focus on retrospective data, Isara automatically identifies recurring customer-reported issues from support conversations and directly recommends actionable fixes. It suggests updates to documentation, generates product bug tickets with recommended code changes, and identifies usability improvements.
Seamless Integration and Rapid Deployment
Isara integrates effortlessly with existing support tools like Intercom and others. The setup is quick, typically taking just a few minutes, allowing organizations to gain actionable insights almost immediately without disrupting current workflows.
Continuous Learning and Improvement
Isara actively uses customer feedback to enhance its features and capabilities. This commitment to continuous improvement ensures that the platform evolves to meet the changing needs of customer support teams.
Some Cool Numbers
8M+
We currently analyse 8M+ conversations per day.
<100ms
We can process support message at lightning speed.
2x
Customers have reported 2x retention after deploying Isara
How It Works
Connect your platforms (2min setup)
Get immediate insights from historical data
Watch real-time analysis of new conversations
Make better decisions with actual data
“There is so much data to go through. Isara helps us find the needle in the haystack. Bookings have increased by 10% thanks to Isara.”
Tom, Founder
“Isara documentation improvements enabled us to deflect 25-35% of repetitive support conversations””
Sarah, Head of Support
“Isara identified critical product issues that reduced the Customer Support volume by almost 40%”
Lisa, Support Lead
Try Isara free for 30 days
No credit card required • Cancel anytime.
FAQ
Does Isara integrate with our existing tools?
Yes—Isara easily connects in minutes to tools like Intercom, Salesforce, Zendesk, HubSpot, Slack, Email, JIRA, and Gainsight. Setup is quick, simple, and secure, with no lengthy onboarding needed.
Can Isara handle our volume of customer interactions?
Absolutely. Whether you’re managing hundreds or millions of conversations, Isara scales seamlessly to provide real-time insights and analytics.
Can I export data from Isara?
Yes, your data is always yours. Export reports, and analytics at any time, easily and securely.
How quickly can we get started?
Integration typically takes just a few minutes. You’ll see actionable insights almost immediately, without complicated configurations.
How does Isara improve over time?
We listen closely to our customers and actively use your feedback to enhance Isara. We’re excited to partner with you to shape its features and capabilities.
What makes Isara different from other analytics platforms?
Isara doesn’t just measure customer satisfaction—it proactively spots risks, recommends specific improvements, and turns customer support into a powerful tool for growth.
Is my data secure with Isara?
Security and privacy are built into everything we do. Your data stays protected through industry-leading encryption and compliance practices.